Effective Date: January 1, 2026
Welcome to our online casino platform. These Terms and Conditions ("Terms") govern your access to and use of our casino services, including the Platinum Play Casino platform, gaming products, and related services available to residents of New Zealand. By creating an account, accessing the Platinum Play login portal, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
Please read these Terms carefully before proceeding. If you do not agree with any part of these Terms, you must not use our services.
By registering an account with us, completing the Platinum Play Casino login process, or otherwise accessing our platform, you enter into a legally binding agreement with our company. These Terms constitute the entire agreement between you and us regarding your use of our services.
We reserve the right to modify, amend, or update these Terms at any time without prior notice. Any changes will become effective immediately upon posting on our website. Your continued use of our services following any modifications constitutes your acceptance of the revised Terms.
It is your responsibility to review these Terms periodically to stay informed of any updates or changes that may affect your rights and obligations.
You must be at least 18 years of age or the legal age of majority in your jurisdiction (whichever is greater) to register an account and use our services. By creating an account on the Platinum Play platform, you represent and warrant that you meet these age requirements.
You must be a resident of New Zealand or located within New Zealand territory at the time of accessing our services. We employ geo-location technology to verify your physical location when you access our platform.
You are solely responsible for ensuring that your use of our services complies with all applicable laws and regulations in your jurisdiction.
To access our gaming services, you must create a personal account by providing accurate, complete, and current information as requested during the registration process. You may only create one account per person.
You are responsible for maintaining the confidentiality of your Platinum Play login credentials, including your username and password. You must not share your login information with any third party or allow anyone else to access your account.
Any activity that occurs through your account will be considered your responsibility. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.
We reserve the right to suspend or terminate accounts that we reasonably believe have been compromised, used fraudulently, or created in violation of these Terms.
We may require you to provide documentation to verify your identity, age, address, and payment methods before allowing you to make deposits, place wagers, or withdraw funds. Acceptable forms of identification include government-issued photo ID, proof of address, and payment method verification.
We reserve the right to request additional verification documents at any time during your use of our services. Failure to provide requested documentation within a reasonable timeframe may result in account suspension or closure.
You may fund your account using the payment methods available on our platform. All deposits are subject to minimum and maximum limits as specified in our Banking section. Deposit processing times vary depending on the payment method selected.
You confirm that all funds deposited into your account are from legitimate sources and belong solely to you. We do not accept third-party payments, and all deposits must be made from an account or payment method registered in your own name.
We reserve the right to refuse any deposit and to conduct additional verification checks if we suspect fraudulent activity or money laundering.
You may request a withdrawal of available funds from your account at any time, subject to meeting any applicable wagering requirements and verification procedures. Withdrawal requests are processed within the timeframes specified for each payment method.
All withdrawals must be made to a payment method registered in your name. We may require additional verification before processing withdrawal requests, particularly for large amounts or first-time withdrawals.
Minimum and maximum withdrawal limits apply as specified in our Banking section. We reserve the right to split large withdrawals into multiple installments at our discretion.
Any bonuses, promotional credits, or winnings derived from bonus funds are subject to specific terms and wagering requirements before they can be withdrawn. Please refer to our Bonus Terms for detailed information.
All games offered on our platform use certified Random Number Generators (RNG) to ensure fair and random outcomes. Game results are determined independently and cannot be influenced by us or by any player.
You agree to use our services for personal entertainment purposes only. Any form of cheating, collusion, fraud, or use of automated software, bots, or artificial intelligence to gain an unfair advantage is strictly prohibited.
We employ sophisticated fraud detection systems and reserve the right to investigate suspicious betting patterns, gaming activity, or account behavior. Accounts found to be in violation of fair play principles will be suspended or closed, and any associated winnings may be forfeited.
Each game available on our platform has specific rules, payout structures, and return-to-player (RTP) percentages. It is your responsibility to familiarize yourself with the rules of any game before placing wagers.
Game rules and RTP information can be accessed through the information or help section within each game. In the event of a dispute regarding game outcomes, our records shall be considered final and binding.
Technical malfunctions, communication errors, or system failures that affect game outcomes will void all affected bets and payouts. We will make reasonable efforts to resolve such issues promptly and fairly.
Minimum and maximum betting limits apply to all games and may vary depending on the game type and your account status. We reserve the right to modify betting limits at any time without prior notice.
You are responsible for managing your own betting activity and staying within your personal budget. We provide responsible gaming tools to help you set deposit limits, loss limits, and session time limits.
We may offer various bonuses, promotions, and loyalty rewards from time to time. All bonuses and promotions are subject to specific terms and conditions, including wagering requirements, time limits, game restrictions, and maximum bet limits.
Bonus terms are provided at the time each promotion is offered and form part of these Terms. You must carefully review and accept the specific bonus terms before claiming any promotional offer.
We reserve the right to modify, cancel, or withdraw any bonus or promotion at any time. Bonuses are intended for recreational players and may not be combined with other offers unless specifically stated.
Abuse or misuse of bonuses, including but not limited to creating multiple accounts to claim bonuses, irregular betting patterns designed to meet wagering requirements, or any other form of bonus exploitation, will result in forfeiture of bonuses and associated winnings, and may lead to account closure.
All bonus funds and winnings derived from bonuses are subject to wagering requirements before they can be withdrawn. Wagering requirements specify the amount you must wager before bonus funds convert to withdrawable cash.
We are committed to promoting responsible gaming and providing a safe entertainment environment for our customers. Gaming should be an enjoyable leisure activity and should not be viewed as a way to make money or solve financial problems.
We provide various responsible gaming tools to help you maintain control over your gaming activity, including deposit limits, loss limits, wagering limits, session time reminders, and self-exclusion options.
If you believe you may be developing a gaming problem, we encourage you to use our self-exclusion features or seek help from professional organizations such as Gambling Helpline New Zealand (0800 654 655) or the Problem Gambling Foundation of New Zealand.
Self-excluded accounts cannot be reopened during the self-exclusion period under any circumstances. We will take reasonable steps to prevent you from opening new accounts during your self-exclusion period.
Your privacy is important to us. We collect, use, store, and protect your personal information in accordance with our Privacy Policy and applicable New Zealand data protection laws, including the Privacy Act 2020.
By using our services, you consent to the collection and processing of your personal information as described in our Privacy Policy. We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or misuse.
We may share your information with third-party service providers who assist us in operating our platform, processing payments, or providing customer support, but only to the extent necessary to deliver our services.
All content, software, graphics, logos, designs, text, images, and other materials available on our platform are owned by us or our licensors and are protected by copyright, trademark, and other intellectual property laws.
The Platinum Play brand, logo, and all related trademarks are our exclusive property. You may not use, copy, reproduce, modify, distribute, or display any of our intellectual property without our prior written consent.
You are granted a limited, non-exclusive, non-transferable license to access and use our services for personal, non-commercial entertainment purposes only. This license does not include any right to download, copy, or reverse engineer our software or games.
You agree not to engage in any of the following prohibited activities while using our services:
Violation of any prohibited activities will result in immediate account suspension or termination, forfeiture of funds and winnings, and possible legal action.
We reserve the right to suspend, restrict, or permanently close your account at any time if we believe you have violated these Terms, engaged in fraudulent activity, or for any other reason we deem necessary to protect our business interests or comply with legal obligations.
You may close your account at any time by contacting our customer support team. Upon account closure, you must withdraw all remaining funds from your account. Any unused bonus funds or promotional credits will be forfeited.
If your account is closed due to a violation of these Terms, we reserve the right to withhold any remaining balance and winnings. In cases of suspected fraud or criminal activity, we will cooperate fully with law enforcement authorities.
Dormant accounts (accounts with no login activity for 12 consecutive months) may be subject to monthly maintenance fees as specified in our Fee Schedule. We will make reasonable efforts to notify you before applying such fees.
Our services are provided "as is" and "as available" without any warranties of any kind, either express or implied. We do not guarantee that our services will be uninterrupted, error-free, or free from viruses or other harmful components.
To the fullest extent permitted by New Zealand law, we shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our services, including but not limited to loss of profits, loss of data, or loss of opportunity.
Our total liability to you for any claims arising from your use of our services shall not exceed the amount of deposits you made to your account in the three months preceding the event giving rise to the claim.
We are not responsible for any losses caused by circumstances beyond our reasonable control, including technical failures, internet connectivity issues, or force majeure events.
If you have any concerns or complaints regarding our services, please contact our customer support team in the first instance. We will make reasonable efforts to investigate and resolve your complaint promptly and fairly.
If you are not satisfied with the resolution provided by our customer support team, you may escalate your complaint to our management team. We maintain detailed records of all gaming transactions and account activity, which will be used to investigate and resolve disputes.
For unresolved disputes, you may contact independent dispute resolution services or regulatory authorities in accordance with New Zealand gambling laws and regulations.
These Terms and any disputes arising from your use of our services shall be governed by and construed in accordance with the laws of New Zealand.
You agree to submit to the exclusive jurisdiction of the courts of New Zealand for the resolution of any disputes, claims, or controversies arising from or relating to these Terms or your use of our services.
If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions shall not be affected or impaired.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms at any time without notice to you.
These Terms, together with our Privacy Policy and any specific bonus or promotional terms, constitute the entire agreement between you and us regarding your use of our services and supersede all prior agreements and understandings.
If you have any questions, concerns, or complaints regarding these Terms or our services, please contact our customer support team through the following channels:
We are committed to providing excellent customer service and will respond to your inquiries as promptly as possible.
Last Updated: January 1, 2026
