At Platinum Play Casino, we are committed to providing a safe and enjoyable gaming environment for all our players in New Zealand. Responsible gaming means playing for entertainment while maintaining control over your time and spending. This page outlines our commitment to player wellbeing and the tools available to help you gamble responsibly.
We understand that while most people enjoy casino gaming as a form of entertainment, for some individuals it can become problematic. As a leading online casino serving New Zealand players, we take our responsibility seriously to promote safe gambling practices and provide support when needed.
From the moment you complete your Platinum Play login, we ensure that responsible gaming tools are readily accessible. Our platform is designed with player protection at its core, integrating features that help you maintain control of your gaming activity.
Understanding the warning signs of problem gambling is the first step toward maintaining healthy gaming habits. Consider whether any of these statements apply to you:
If any of these signs resonate with you, it may be time to seek support and consider using the responsible gaming tools available through your Platinum Play Casino login.
We provide comprehensive tools to help you manage your gaming activity effectively. These features are accessible immediately after you log in and can be adjusted at any time.
Set daily, weekly, or monthly deposit limits to control how much money you can add to your account. Once a limit is reached, you will not be able to deposit additional funds until the specified time period resets. These limits help ensure you never spend more than you can afford.
Establish maximum loss thresholds for specific time periods. This tool calculates your net losses (deposits minus withdrawals) and prevents further play once your predetermined limit is reached, protecting you from excessive losses.
Configure alerts that notify you after a specific duration of continuous play. These reminders help you maintain awareness of time spent gaming and encourage regular breaks, promoting a balanced approach to entertainment.
Receive periodic notifications displaying your current session duration and net wins or losses. This transparency helps you make informed decisions about continuing or concluding your gaming session.
If you feel you need a break from gambling, you can choose to self-exclude from Platinum Play for a period ranging from 24 hours to six months, or permanently. During this time, you will be unable to access your account, and all marketing communications will cease. This option is irreversible for the chosen duration.
For those who wish to permanently close their account, we offer a straightforward closure process. Once processed, your account will be deactivated, and any remaining balance will be returned to you through your preferred withdrawal method.
Maintaining a healthy relationship with casino gaming requires mindfulness and self-discipline. Consider these practical guidelines:
Decide in advance how much money you can afford to lose without impacting your essential expenses. Treat this as entertainment spending, similar to a night out or cinema ticket.
Establish clear boundaries for how long you will play in a single session. Use alarms or reminders to help you stick to your predetermined time limit.
Accept that losses are part of gaming. Trying to win back lost money by gambling more often leads to larger losses and can quickly spiral out of control.
Ensure gambling does not interfere with other important activities, relationships, or responsibilities. Maintain diverse hobbies and social connections.
Avoid gambling when under the influence of alcohol or drugs, or when experiencing emotional distress, as this impairs judgment and decision-making.
Step away from your screen periodically to maintain perspective and prevent fatigue-induced poor decisions. Use break time to assess whether you are still enjoying yourself.
Platinum Play Casino strictly prohibits anyone under the age of 18 from creating an account or accessing our gaming services. We employ robust age verification procedures during the registration process to ensure compliance with New Zealand gambling regulations.
Parents and guardians are encouraged to use internet filtering software and parental controls to prevent minors from accessing online gambling sites. We recommend discussing the risks associated with gambling with young people to promote awareness and education.
If you become aware that a minor has accessed our platform using your account credentials after your Platinum Play Casino login, please contact our support team immediately so we can take appropriate action.
If you or someone you know is struggling with problem gambling, professional help is available. New Zealand offers several support services specifically designed to assist individuals affected by gambling harm:
A free, confidential service available 24 hours a day, 7 days a week. Trained counsellors provide immediate support, information, and referrals to appropriate treatment services.
Phone: 0800 654 655
Provides free face-to-face counselling services throughout New Zealand. Their services include individual counselling, family support, and community education programmes designed to address gambling-related harm.
A fellowship of individuals who share their experiences, strength, and hope to help each other recover from gambling addiction. Regular meetings are held across New Zealand, providing peer support in a non-judgmental environment.
A free health advice service that can provide information about gambling support services and connect you with appropriate resources.
Phone: 0800 611 116
Accessing and configuring your responsible gaming settings at Platinum Play is straightforward and designed to be user-friendly:
If you wish to increase limits or reduce a cooling-off period, there is a mandatory 24-hour delay before changes take effect. This waiting period is designed to protect you from impulsive decisions made during emotional moments.
Our customer support team at Platinum Play is trained to assist with responsible gaming concerns and can help you activate any protective measures you require. If you are experiencing difficulties managing your gaming activity, please reach out to us.
We maintain strict confidentiality regarding all responsible gaming matters. You can contact our support team through live chat immediately after your Platinum Play Casino login, via email, or by phone. Our representatives are available to discuss your options without judgment and can guide you through setting up appropriate safeguards.
We are committed to responding to all responsible gaming requests promptly, typically within 24 hours, though self-exclusion requests are prioritised and processed immediately.
Platinum Play continuously reviews and updates our responsible gaming policies and procedures to align with international best practices and New Zealand regulatory requirements. We invest in staff training, technological solutions, and partnerships with gambling harm prevention organisations to ensure we provide the highest level of player protection.
We regularly conduct internal audits of our responsible gaming framework and participate in industry initiatives aimed at reducing gambling-related harm across New Zealand. Player wellbeing remains our top priority, and we are committed to fostering a safe gaming environment for everyone who chooses to play at Platinum Play.
Gaming should always be enjoyable entertainment, never a source of stress or financial difficulty. By using the tools available and staying mindful of your gaming habits, you can ensure your experience remains positive and within your control.
If you ever feel that gambling is no longer fun or is causing problems in your life, take action immediately. Use our self-exclusion tools, reach out to professional support services, or contact our team for assistance.
You are not alone, and help is always available. Responsible gaming is a shared responsibility, and we are here to support you every step of the way.
