Effective Date: 1 January 2026
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access or use our casino gaming platform. We are committed to protecting your privacy and ensuring the security of your personal data in accordance with the Privacy Act 2020 and other applicable New Zealand legislation.
By using our services, including accessing Platinum Play casino features and completing the Platinum Play login process, you acknowledge that you have read and understood this Privacy Policy.
When you register an account or use our services, we may collect the following types of personal information:
This information is necessary to verify your identity, comply with regulatory requirements, and provide you with secure access to our gaming services.
We automatically collect certain technical information when you visit our platform:
This data helps us improve our services, enhance security, and ensure compliance with geo-blocking requirements for New Zealand users.
When you participate in gaming activities on our platform, we collect information about:
This information is essential for operating our services, processing transactions, and fulfilling our regulatory obligations under New Zealand gambling legislation.
We use your personal information for the following purposes:
To create and manage your account, including facilitating secure Platinum Play login access to your gaming profile.
To process deposits, withdrawals, and other financial transactions securely and efficiently.
To provide customer support and respond to your inquiries or complaints.
To verify your identity and age in accordance with New Zealand gambling laws and responsible gaming regulations.
To prevent fraud, money laundering, and other illegal activities.
To comply with legal obligations, including reporting requirements to relevant New Zealand authorities.
To analyse usage patterns and improve our platform's functionality and user experience.
To develop new features and gaming options tailored to player preferences.
To conduct research and statistical analysis to enhance our services.
To send you promotional offers, bonuses, and updates about Platinum Play casino services, where you have provided consent.
You may opt out of marketing communications at any time by adjusting your account preferences or contacting our support team.
We do not sell or rent your personal information to third parties. However, we may share your data in the following circumstances:
We work with trusted third-party service providers who assist us in operating our platform, processing payments, and providing customer support.
These providers are contractually obligated to maintain the confidentiality and security of your information and may only use it for the specific purposes we authorize.
We may disclose your information when required by law, including responding to court orders, subpoenas, or requests from New Zealand regulatory authorities.
We may also disclose information to protect our legal rights, prevent fraud, or ensure the safety of our users.
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Our security measures include:
While we strive to protect your information, no method of transmission over the internet is completely secure. You are responsible for maintaining the confidentiality of your login credentials.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal and regulatory requirements.
Account information is retained for the duration of your active account and for a period thereafter as required by New Zealand gambling regulations and anti-money laundering legislation.
Transaction records are maintained for a minimum of seven years in accordance with financial reporting obligations.
We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognize you and remember your preferences.
Essential Cookies: Required for basic platform functionality, including maintaining your Platinum Play casino login session.
Performance Cookies: Collect anonymous data about how you use our platform to help us improve performance.
Functional Cookies: Remember your preferences and settings for a personalized experience.
Marketing Cookies: Track your activity to deliver relevant promotional content, where consent has been provided.
You can control cookie preferences through your browser settings. Please note that disabling certain cookies may affect platform functionality and your ability to access some features.
Under New Zealand privacy law, you have the following rights regarding your personal information:
You may request access to the personal information we hold about you. We will provide this information in a commonly used format within a reasonable timeframe.
If you believe any information we hold is inaccurate or incomplete, you have the right to request corrections. You can update most information directly through your account settings.
You may request deletion of your personal information, subject to our legal obligations to retain certain records for regulatory compliance.
Account closure requests will be processed in accordance with our terms and conditions and applicable retention requirements.
You may object to certain uses of your personal information, including direct marketing communications. You can unsubscribe from promotional emails using the link provided in each message.
To exercise any of these rights, please contact our Privacy Officer using the details provided in Section 11 of this policy.
We are committed to promoting responsible gambling practices. Personal information collected for responsible gaming purposes includes:
This information is used to help protect vulnerable players and fulfill our duty of care obligations under New Zealand gambling harm minimization requirements.
If you choose to self-exclude, your personal information will be retained in our exclusion database to prevent account reopening during the exclusion period.
As an online gaming platform, we may transfer your personal information to servers and service providers located outside New Zealand.
When transferring data internationally, we ensure appropriate safeguards are in place through:
By using our services, you consent to these international transfers as necessary to provide gaming services and process transactions.
Our services are strictly intended for individuals aged 18 years and older. We do not knowingly collect personal information from minors.
If we become aware that we have inadvertently collected information from someone under 18, we will take immediate steps to delete that information and close any associated account.
Parents or guardians who believe we may have collected information from a minor should contact us immediately using the details provided below.
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations.
Any material changes will be communicated through:
Your continued use of our services after the effective date of any changes constitutes acceptance of the updated policy. We encourage you to review this policy regularly.
If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact our Privacy Officer:
Email: [email protected]
Subject Line: Privacy Inquiry - New Zealand
For complaints about privacy breaches, you may also contact the Office of the Privacy Commissioner in New Zealand:
Website: www.privacy.org.nz
Phone: 0800 803 909
We are committed to resolving privacy concerns promptly and will respond to all inquiries within 20 business days in accordance with the Privacy Act 2020.
By creating an account and using our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
You may withdraw consent at any time by closing your account, though this may limit or prevent your ability to use our services.
Certain processing activities, such as identity verification and regulatory compliance, are based on legal obligations rather than consent and will continue as required by law.
Last reviewed: January 2026
